Enhance
customer experience with seamless communications
Ensure
data accuracy and communication delivery with data cleansing
Streamline
outreach with SMS and Email solutions
What VQN for BANKING will provide you?
In the Collection and Recovery Processes, communication plays a key role in day-to-day operations. Leveraging VQN Email and SMS services, communication gets the power of efficiency, timeliness, and cost-effectiveness. A traditional communication process, such as printing and mailing a letter, often takes a week or more for a response. VQN SMS can achieve this in a day or two. Automated processes, supported by VQN, streamline the communication process with reliable and timely deliveries, while increasing response rates. Industry compliant privacy policies, and customized solutions, are built to enhance customer service experience and gain customer trust.
SMS and Emails are the most popular communication channels to send and receive messages. SMS’s universal compatibility across GSM supported phones and wireless carries helps in instant delivery of messages which are non-intrusive and discreet. Emails on the other hand are effective when communications are formal and involve document attachments. Combining both SMS and Email channels along with operational features like branded templates, API based triggers, reports on delivery etc., makes VQN a versatile platform for customer outreach. Let us explore how VQN addresses the industry’s unique communication needs.
| SMS | |
|---|---|
| Instantly connect with customers through quick, direct messages tailored to their preferences. | Delivers professional and personalized messages with PDF attachments to meet industry-specific needs. |
| Boost engagement with concise, action-driven notifications that drive customer responses. | Replaces traditional USPS letters with faster, eco-friendly email communication to streamline operations. |
| Minimize missed payments or deadlines with timely SMS reminders sent at the perfect moment. | Ensures timely, secure, and reliable delivery of important information to enhance customer experience. |
| Reach customers anytime, anywhere, with non-intrusive, accessible communication on their phones. | Fosters trust with clear, consistent communication customized to align with your brand and services. |
| Leverage cost-effective, high-impact messaging for critical updates and urgent alerts. | Saves time and costs through automated email workflows designed for efficiency and scalability. |
customer experience with seamless communications
data accuracy and communication delivery with data cleansing
outreach with SMS and Email solutions
Emulate a “Letter Series” using SMS messages customized by loan type, each associated with a unique “SMS series code.” Include an override feature for state-specific compliance to ensure adherence to local regulations.
Send automated SMS alerts to customers warning them of impending fees, providing timely reminders to encourage payment and avoid penalties.
Upon a customer’s promise to pay or when an account is brought current, automatically send a friendly thank-you message to acknowledge the action and reinforce positive behavior.
Schedule messages to align with customer time zones and avoid sending communications during inconvenient hours, enhancing the overall customer experience.
After a specific loan-related milestone or interaction, send tailored follow-up SMS or emails to provide updates, answer queries, or share helpful resources.
Verify the accuracy of 1-4 phone numbers associated with the primary debtor. Identify active lines, remove disconnected or invalid numbers, and rank the best contact number based on usage history or response rates.
Validate 1-3 phone numbers for joint borrowers. Ensure accurate mapping to the correct individual, flag duplicate or redundant numbers, and provide a clean, consolidated list for communication.
Perform a verification to determine if the provided phone number is active (yes/no). Flag inactive or unreachable numbers to prevent wasted communication efforts.
Identify the type of phone line (e.g., mobile, landline, VoIP) for each number to ensure the correct communication method (SMS or call) is used for optimal delivery and response rates.
Verify email addresses associated with both the primary debtor and joint borrower. Identify typos, check for deliverability, and flag invalid domains to ensure emails reach the intended recipients.
Detect duplicate contact details (phone numbers or emails) across records of the primary debtor and joint borrowers. Resolve conflicts by cross-referencing with additional data points to ensure consistency.
Cross-check phone numbers and emails against opt-out or do-not-contact databases to ensure compliance with legal and regulatory communication standards.
We’re excited to announce the integration of SMS and Email into VQueue.Network (VQN) based on your valuable input.
