VQueue.Network (VQN) supports first party creditors and health care collections with solutions designed to manage all aspects of the consumer collection/recovery process.
For Heath Care Collection we focus on easily getting information into and out of the VQN system. VQN accepts comma separated files (CSV) when boarding accounts, comments, payments, etc. When exporting information out of the system to share information with business partners/clients we create Excel files. At month end, all appropriate information is placed in Excel files, password protected and automatically emailed (if set up to do so).
Built using the latest Microsoft development tools and database technologies, VQN is capable of managing all pre/post-charge-off accounts and all work flow processes.
New Business - This helps from the perspective you no longer need to incur a programming expense to board accounts into the system. Additionally, it opens up marketing avenues because you can do a test portfolio without incurring a major expense for the opportunity with no guaranteed return.
Payments – Import payments electronically with the payment import wizard.
Adjustments – Import adjustments electronically with the adjustment import wizard.
Comments - Import comments with the comment import wizard.
Basically anything can be exported via Excel by the standard reporting functionality. Payments, adjustments, demographic changes, statements, month end status reports and acknowledgements. If you provide your acknowledgements and statements via email in Excel (password protected), how happy will the customer be and how much postage did you save!
Customer ad hoc requests – Special programming will not be needed as the Report Wizard allows for extraction of most any information.
Programming resources can be redirected to customer focus projects to facilitate sales/customer service or optionally eliminated.
VQN has the best management tools available to incorporate "Collection Policy Tables" into the work flow process. This will insure that accounts get worked as you want them worked. This eliminates confusion on the collection floor and increases productivity. It also insures that contractual due diligence is performed and no accounts slip through the cracks. Collector Strategies will increase contacts per hour!
By employing VQN Collector Strategies and Tactics some processes are facilitated by the system and a human being does not have to touch the account and expend time on it.